Its amazing how quick stress can come and go, leaving you crippled with fear, sick to your stomach about some upcoming event, and in the blink of an eye its gone, and a crushing wave of relief sweeps over you. The last 12 hours have been jam packed with stress. Stress with money, with school, and just the pressure of life in general have been bearing down. Slowly but surely though, I know I'm digging my way out of it. Everything is going to be better soon.
Amy's friend Jill came over yesterday, stopped by on her way down to Elk Point. The whole time she was here, that she's talking, I kept thinking, why is she doing what she's doing, why is she spending the short time she's given in life how she is. She's living with somoene that she can't get away from only because they've been together for so long. She's still hanging onto false hope for a guy that just wants her for the girl on the side, and in the meantime is trying to drink the thoughts away, find momentary relief from them through physical relationships that last no more than a night. On the long term, she is spending thousand and thousands of dollars to go to school for a job that she seems to not even enjoy, and will barely be enough to support her out of college. Of course, mom and dad are helping out, and I understand that, but there needs to come a point in which they say enough is enough, that they are not going to be her only source of income. I know my parents are still helping me out, and they will even give me a little more if I need it, but I hope to God they never feel obligated to give me anything more than they can. I am an adult, and I expect to deal with the hardships and frustrations that go with that.
Alright, I have gotten that off of my chest, I feel a little better. I just feel as though the quest for independence shouldn't be determined by when YOU feel ready, but be a struggle, a fight, to change and mold throughout the experience.
Work has finally taken a huge change for the better. The new commission changes are really starting to set in and after I have finally gotten the swing of maximizing commission, I feel as though the consistent 6 and 7 hundred dollar checks are starting to come in. That money is needed! I enjoy a slightly more lucrative lifestyle! $300 checks were starting to hurt.
For any random readers that read this, doubtful as that is, I work for AT&T in Retentions. This is a job which seems AWFUL when laid out on paper. We're outsourced, so we don't even have access to the corporate systems, which are 1000x better than the ancient ones we have to use. Because we're just hired out from ATT and could be dropped at any time, we don't get the corporate pricing that other agents do. Our center is in constant jeopardy of being dropped the second we do worse than their own corporate agents. (Not likely due to the fact that 90% of their agents seem to be robotic or have a mental illness.) The frustrations of the job never end, one department introducing us as the "cancellation team" who will "cancel the line IMMEDIATELY for you", that same department refunding the whole termination fee because the customer has had "a few dropped calls", as well as changing their price plan and let them keep their rollover minutes. Yay, thanks for pulling ALL leverage out from under me. Leverage and fast talking is how I make my money. Find what is wrong with the customer's idea of cancelling, find the ONE minute flaw in their plan against the 100 positives and drive that one point home. Make the customer feel they can't live without that one benefit, that there is nothing else they can do but keep it. When this is executed well, the feeling is incredible. Knowing you talked someone into keeping something that gives them almost no benefit, and they are truly happy with it is an incredible feeling. Or, on the flip side, if its a call where the user died, make the mandatory offer, or try to cancel it in under 2 minutes so it doesn't get audited. Yeah, if someone DIES we have to try to keep the line open. Sounds reasonable eh? But, all in all, its easy work, we sit at a desk, feet up on it, reclining chairs, and talk on a phone all day. We make around 15 an hour, sometimes more, plenty for a college job! Unless there is another major overhaul to commission, I will probably be at this center for quite some time.
Anyways, I've been typing this in my World Government class, Britain's Democratic status doesn't thrill me TOO much, but I should probably get back to paying attention.
SEACREST OUT....
Whoops.
Z
